Three partners, a Head of Property Management, Financial Controller and an Insurance Manager lead Company Structure. Each partner is familiar with every property, in line with Esskay’s culture of knowledge sharing. The partners are supported by an experienced and highly trained and committed team. The individual Property Manager assigned to each building takes complete responsibility for all aspects of management, with the support and supervision of a senior team. The appointed property manager forges effective relationships with the Board, flat owners and residents, to ensure a thorough, tailor-made service. The definitive line of responsibility and clear channels of communication between a client, lessees and their appointed Manager establishes a bespoke and personal working relationship.
Dealing with all account enquiries, including raising service charge invoices; accounting for payments received; pursuing arrears; checking invoices; paying suppliers, and preparing accounts for certification.
The terms of each building’s lease form the basis of Esskay’s management obligations in relation to a building’s communal parts and services. A dedicated property manager oversees the following issues:
- Day to day liaison with residents, flat owners and the Board
- Regular visits to the residences to assess and implement required actions
- Advising the Board on management, health and safety and other relevant issues
- Attending Board and Residents’ meetings
- Dealing with the company’s administration
- Formulating budgets for service charges, major works, and future expenditure
- Dealing with all account enquiries, including raising service charge invoices; accounting for payments received; pursuing arrears; checking invoices; paying suppliers, and preparing accounts for certification
- Assisting the Board in selecting independent surveyors to specify major works; tendering the contract, and supervising the works
- Arranging insurance cover in line with the lease requirements, and assisting with handling insurance claims
- Verifying adherence to the covenants of the lease; dealing with disputes and with applications for landlords’ consent, as required by the lease
- Organising routine and preventative maintenance
- Assessing, instructing and checking completion of necessary repairs
- If the residence has staff, dealing with recruitment needs, performance management, employee relations and dealing with disciplinary and grievance matters
Health and Safety
We are very conscious of health and safety matters since these have an impact on the residents, visitors, employees and contractors. We arrange for the necessary risk assessments to be carried out as frequently as required for a residential building and then seek to implement any recommendations as quickly as practicable.
We charge a single, inclusive, annual management fee, corresponding to the services required. The fee routinely includes administration, including maintaining the company’s registers; issuing membership certificates and submission of Annual Returns if required, as well as attending meetings and taking minutes. The fee is all-inclusive, with exceptions listed below:
- Major Works and Surveys
For complex projects we recommend the use of an independent specialist consultant. We will liaise with the third party on behalf of Directors and Lessees, whilst ensuring Landlord & Tenant Statutory requirements are met.
- Matters relating to individual flats
At the cost of individual lessees, we deal with pre-sale enquiries; assessing applications for landlord’s consent such as assignment; subletting and alterations.
- Attendance at Court and Tribunals
On the rare occasion that Court attendance is required for matters such as Breach of Lease Covenants, we act on behalf of the client.